Who are our customers?
Northern Ireland Civil Service (NICS)
Stiona is working with Enterprise Shared Services (ESS) in the design, implementation, and support of its Digital Transformation Platform. The platform and its data reside within the NICS-controlled infrastructure. For more information, please refer to the ESS Privacy Notice on the Department of Finance website.
Klubfunder
Klubfunder is a wholly owned subsidiary of Stiona Software Ltd. Klubfunder is a fundraising platform for sports clubs throughout Ireland and the UK. For more information on how your data is managed within Klubfunder, please refer to the Klubfunder Privacy Policy: https://www.klubfunder.com/Help/PrivacyPolicy
Technical Consultancy Services
Stiona provides technical consultancy services to departments within NICS. Consultants are on-site, and the data used is owned and managed by the business areas within the departments. This information is not shared in Stiona repositories or with Stiona staff.
How do we use your information?
Stiona may capture personal information in the following circumstances:
- People contact us about our services.
- People contact us about career opportunities.
- Partners contact us for support on existing services.
- Management of Stiona staff and operations.
People who email us about our services or career opportunities
Stiona uses Microsoft Office 365 email services, with all service centres in Europe. Microsoft is a processor of this data on our behalf and is contractually bound to secure the information on our behalf. You can view the Microsoft Office 365 Privacy Policy at: https://www.microsoft.com/en-us/trustcenter/privacy/. Access to mailboxes is strictly controlled by role-based authentication within the wider organisational account. Only higher-level management has access to the shared mailboxes used by external contacts. Emails within these mailboxes are retained for 60 days
Partners who contact us for support for existing services
Stiona uses Freshworks Secure Service Desk to help our partners support existing services. The service desk uses SSL encryption to protect the information within the system. More information on Freshworks' commitment to data protection can be found at: https://www.freshworks.com/privacy/gdpr/. Stiona is contractually bound to provide these services under existing managed service contracts for our customers listed above. The retention of this information follows the terms outlined in each customer-managed service contract.
Management of Stiona staff and operations
Stiona requires all Stiona staff to be AccessNI security checked and to comply with our Information Security Management System (ISMS) policies and procedures. A child Privacy Policy detailing the processes within the ISMS has been circulated internally to all Stiona staff.
Capture and use of digital data
Stiona uses cookies on its public website for analytics purposes. We use Google Analytics to help us understand how visitors engage with our site, such as page views, traffic sources, and user interactions.
We do not use cookies for advertising, profiling, or automated decision-making.
Visitors have the option to accept or decline cookies when they first visit the site. Google Analytics cookies will only be set after user consent is given in compliance with GDPR and CCPA.
Information Security Management System
To protect data and systems, Stiona Software operates an Information Security Management System (ISMS) that is independently audited against the international standard ISO/IEC 27001:2013 control set. Stiona Software is currently undergoing a full certification to this standard.
Your rights
You have the right to make a Subject Access Request to any organisation storing or processing your personal data. Details about Subject Access Requests can be found at: https://ico.org.uk/for-the-public/personal-information/. If you wish to submit a Subject Access Request with Stiona, please request a proforma by emailing privacy@stiona.com
Contact Us
You can contact us at any time by emailing privacy@stiona.com or by writing to:
Information Security Manager
Stiona Software Ltd
46 Donegall Pass
Belfast
BT7 1BS
Review of this policy
We keep this policy under review. This policy was last updated on 5th September 2022.